FAQ
1. Is it safe?
Absolutely! Our door isn't made of plastic (Nemco) which will warp under hot water or metal rods (Charlie's Machinery) which offers no zero from getting your fingers getting caught between the blade and pusher block. Our door is made from thick, food-grade stainless steel sheet metal which must be fully closed to engage the slicing. We've redesigned the safety mechanism dozens of times and this is our best version to date and will remain the same throughout the entirety of the company. Planned obsolescence is what companies that offer 60 day warranty's do. We don't build plan-to-fail products.
2. Is it easy to set up?
Definitely! Just plug and play. We ship these slicers 98% assembled and all you would have to do is take it out of the box, place the door handle on the door, secure it with a nut, plug in your air compressor hose to the brass colored port and you will be slicing in under a minute. Doesn't get any easier than that.
3. Will it last?
This is a heavy-duty, commercial grade machine that was built to survive an around the clock duty-cycle. Wether your restaurant is open throughout the day or 24 hours a day, this slicer will keep up with your demands and do all the hard work for you.
4. Do I need to maintain it?
Simply put one tiny drop of mineral oil on the long bolts so the slide assembly glides easier before use. This is not required, but will certainly make your machine work much easier.
5. Warranty?
Yes, while our competitors offer only a 90-day or 1-year warranty, we provide an industry-leading 5-year warranty. Our products are built to last, and we fully stand behind them.
6. Would I need to buy anything else along with your slicer?
Yes, you would need to purchase an air compressor to power it. Next to hydraulic (which is over-kill and not available nor recommended for slicing machines) air-powered drives are the strongest power source. Electrical motors fail easily and are not suited to handle this type of workload. In the past, companies have tried to make and sell electrical slicers but due to the very short life-span and failure rate, they discontinued them. Also, electrical versions move very slow whereas an air-powered slicer can process 5-6 work cycles by the time an electrical slicer can process 1 cycle. Back to the compressor, you could buy an "ultra-quiet Kobalt 23 gallon compressor" at Lowes for $369 which would be enough for a fast food restaurant or a 60 or 80 gallon compressor which would be suitable for a commercial kitchen that would run the slicer continuously.
7. Where would the air compressor be located?
We have seen resturants set up tiny 10-gallon ultra quiet air compressors underneath the counter, in a closet, in an attic, on the roof, outdoors or on a roller cart. You can store the air compressor just about anywhere inside or outside the building. We suggest you have an ultra quiet compressor if you plan to locate it nearby or a long enough air hose if you plan to store it further away.
8. Is it strenuous to use your slicer?
Not in the slightest bit. Nemco's Monster Kutter requires you to move your hand in a horizontal motion which can get tiring after a while because there is a lot more friction from the moving parts of the machine whereas our slicer door is on a hinge that swings on a vertical plane and requires much less effort because it mimics a natural hand movement. Manual vegetable slicers on the other hand require a tun of force to be exerted by the operator which creates user fatigue and puts an exorbitant amount of strain on the back, neck, shoulder, elbow, forearm, and wrist. A full day, week, month or year of operating a manual slicer will produce an exorbitant amount of wear and tear on the operators body. Our slicer is the fastest and easiest to operate in the entire market and that is what makes our product far superior than anything of its kind.
9. What is the return policy?
Our custom-made slicers take significant time and effort to build, so we don't offer refunds. However, they come with a industry leading 5-year warranty, and we will gladly repair or replace any non-consumable part that breaks within that period.
10. If I ever have any questions, would someone from technical support be available to chat?
Absolutely yes. Our main phone number is directed to our technical support professional who has specialized in pneumatics for over two decades and will happily assist you with whatever questions you may have. If you have an emergency, you can call after hours and he will still be available to take your call and help you out. Simply call (833) 3-SLICER.